By Ison Rocky A
Continued product and service innovation maintains global market momentum and supports customer success
In the latest annual Gartner Market Share Analysis for Communications Service Provider (CSP) Operational Technology¹, Huawei has been identified as the market leader for the third year in a row. Building upon year-on-year growth, Huawei’s market share now stands at 13% of the OT Software market valued at $16.3 billion.
Huawei’s OT product and services portfolio supports over 200 CSPs across the world, enabling their business to serve over 2.1 billion customers in more than 114 countries. In recent years, these numbers have grown further by existing customer service growth and new customers using Huawei OT products as part of their digital transformation programs. Customers such as Hong Kong Telecom (HKT) who employed Huawei’s cloud-based Business Enabling System (BES) solution in “Project Earth” for the digital business transformation of HKT’s operations, aiming to enhance customers’ experience throughout the customer journey with HKT. And a leading German CSP who deployed Huawei Online Charging System (OCS) to transform their offering agility and monetization as a foundation of their Digital Transformation.
Market momentum and customer success has been underpinned by continuous innovation and sustained double digit (% of revenue) investment in R&D across the OT Product portfolio delivering new releases of Huawei industry leading Revenue Management and Customer Experience products, together with investments in driving and enabling industry ecosystems and standards. Huawei cloud native software innovation accelerates high value transformation in domains such as Huawei’s Dealer Agent Cloud – Awarded ‘Best Solution Provider’ at MVNOs World Congress 2018 – which has transformed the dealer experience for a leading Malaysian CSP: reducing subscriber registration time by 90%, significantly improving end-user experience, increasing operation efficiency with over 80% of customer activations now processed online, and enabling revenue growth.
Huawei is the leading contributor to the development of 5G Charging (3GPP) Standards which has accelerated 5G-Ready enablement2 across its OT product portfolio – Huawei contributed 44% of proposals for the Technical Report and 46% of proposals for the Technical Specification so far. Aiming to enable open and agile business operation as well as asset monetization and building eco-system, Huawei released over 200 standard based API’s, over 100 micro services enabled, and supported over 2,000 team members in their personal and professional development to obtain Certification under the TM Forum Frameworx program.
Ali Shi, President of Software Business Unit, Huawei, said, “The leadership we have created in the OT market is driven by our focus to serve our customers today and investing in R&D which accelerates their Digital and Operational Transformation, allowing them to: deliver digital service experiences, monetize their product and service innovation, transform their business performance, enable industry ecosystems and fundamentally reducing their risk of transformation.”
1 ’Gartner CSP OT software is defined as solutions related to managing customers, products, partners, services and networks, typically delivered through operations support systems (OSSs), business support systems (BSSs) and service delivery platform (SDP) systems. CSP OT software includes spend for new licenses, updates and subscriptions, as well as technical support and maintenance related to software.’ – Market Share Analysis: Communications Service Provider Operational Technology, Worldwide, 2017 – 8th June.
2 3GPPTM standards guidelines 32.899: “Study on charging aspects of 5G system architecture phase 1”, December 2017; 3GPP is a trade mark of ETSI