By our reporter
What would a Primary Seven pupil do if given a role of managing director of one of the top banks in the country? He fired all tellers who never smiled at the customers.
Kennedy Luyima, a Primary Seven pupil of Clever Origin in Bugolobi, sat in for Mr Stephen Mukweli as Chief Executive at Post Bank Uganda during activities to mark the Global Money Week, and he left the bankers impressed with his focus on customer service and satisfaction.
He said tellers who do not smile while serving customers should be showed the exit door, just as staff who are slow at serving their customers.
Before he left the seat, the little managing director advised PBU to hire a staff to stand at the bank entrance to direct customers to the appropriate service points.
These were some of the activities to mark the Global Money Week in Uganda.
During the events, Post Bank Uganda reiterated its mission to promote a healthy savings culture in Uganda.
Senior marketing and communications manager, Jackie Tahakanizibwa Kwesiga, said the “Global Money Week is a time dedicated to talk to children and youth about money.”
The annual global event exposes children and youths to money matters including; savings, investment, borrowing, creating livelihoods, jobs, and entrepreneurship, among others.
The global money week 2018 ran under the theme, “Money Matters Matter” from 12th to 18th, March.
Mrs Kwesiga said PBU commemorated the event which is an initiative of Child and Youth Finance International (CYFI) since the bank is at the forefront of financial inclusion.
“Even without this, we normally have engagements with kids and youth. We go to different schools. This time children came to the bank to have a feel of banking. We had children sitting in the tills, as well as offices of the operations chief, Executive director and Managing Director.
“Among the activities lined up for the week by Post bank was giving children a chance to have a feel of managing the bank for the day,” She added.
Events such as Global Money week are designed to foster financial stability for children and youth and the society at large.
Kwesiga says exposure to financial skills helps individuals to make informed financial decisions.
Another Primary Five girl Elizabeth Kemigisha advised the bank to focus on technologies which takes the bank into people’s hands. The little girl proposed that the bank should focus on the phone to make bank transactions to avoid the long lines in the banking halls. She was the General manager, Operations, for the day, sitting in for Mr Albert Barekye.
Mrs Kwesiga told this website that Post Bank had also rolled out Kids Cash Box and Bank Accounts to encourage youngsters to start saving early in their lives.